Refund Policy

Scope

This policy applies to paid consulting engagements with Layer Dock Hub (pipeline audits, release hardening, cache strategy work, and delivery coaching). This website does not sell products or process payments.

Deposits

Engagements may require a deposit stated in the written agreement. Deposits secure calendar time for workshops and sampling weeks.

Cancellation by the client

• More than fourteen days before the kickoff date: full refund of unused fees and deposit, minus documented non-recoverable travel booked at the client’s request.
• Seven to fourteen days before kickoff: fifty percent of the deposit may be retained; unused remaining fees are refunded.
• Fewer than seven days before kickoff, or after kickoff: fees for work already started are non-refundable; unused future coaching days may be rescheduled once within ninety days.

Rescheduling

One reschedule of workshop dates is allowed without fee if requested at least seven days in advance. Additional reschedules may incur a scheduling fee stated in the agreement.

No-shows

If key client participants miss a scheduled workshop without notice, that session is treated as delivered for billing purposes.

Work already started

Sampling, interviews, and written findings completed before cancellation remain billable. Partial refunds, when due, exclude those portions.

Refund method and timing

Approved refunds are returned to the original payment method within fourteen business days of written approval, unless a different method is required by banking constraints in Taiwan.

How to request

Email info@layer-dockhub.digital or call 886-2-2696-1983 with the engagement reference and reason. We confirm eligibility under this policy and the signed agreement.